Curing Payment Confusion
Despite increased attention from financial executives, hospitals are losing the battle to create a financial experience that doesn’t confuse, confound or enrage patients.
Health & Medicine
Education
Technology
Wellness
Subjects
General
Specialties
Healthcare finance, social determinants of health, population health, health tech, healthcare leadership, education, parenting and writing for children
Skills
- Advertorials
- Articles
- Blog posts
- Case studies
- Communications strategy
- Content marketing
- Copywriting
- Editing
- Essays
- Feature writing
- Ghostwriting
- News
- Social media
- White papers
Writing Credits
Healthcare Financial Management Association (hfm magazine and special reports), Modern Healthcare, Guideposts for Kids, Guideposts for Teens, Sweet 16, Highlights for Children, Pockets magazine, Fort Wayne Journal-Gazette, The Times of Northwest Indiana, Chicago Parent
Awards, Honors, Appointments
Honorable Mention, B2B Article or Blog, ASJA, 2024
Silver Award, Industry News, ASBPE, 2023
HFMA Article of the Year Award
Top 5 Finalist, Navigant Global Thought Leadership Competition, 2017
Article of the Year Award, Healthcare IT Marketing Community, 2022
Selected Work
As author, unless indicated otherwise.
Bridging the Payer-Provider Divide
A strong move toward payer-provider collaboration is needed to alleviate animosities that sow widespread confusion around payment across the nation’s healthcare system.
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UChicago Medicine grows into role of AI innovator
When it comes to its use of AI, UChicago Medicine beats expectations in revenue cycle and operational performance.
HEALTHCARE 2030: SDoH convener or leader?
SDoH has become an area of strategic focus for health systems across the country. About 24% of healthcare finance professionals surveyed by HFMA believe health systems should lead the execution of SDoH strategy in their communities. Nearly 28% believe health systems should serve in the role of convener, bringing key stakeholders together to address the social drivers that contribute to health disparities and inequities, from food insecurity to lack of reliable transportation or stable housing.
Battle of the bots: As payers use AI to drive denials higher, providers fight back
As denial rates climb to record highs, driven in part by AI-powered robots, health systems are starting to stand their ground.